Patient Engagement Software for Urgent Care
Upgrade the Patient Experience & Reduce Staff Work From First Click to Follow-Up
Automate pre-visit tasks, check-in, patient communication, and post-visit follow-ups with an AI-driven patient engagement platform built for urgent care clinics.
- Up to 2.3 more visits per clinic per day
- 80% reduction in wait times
- 3x more online reviews with automated collection
Trusted by Leading Urgent Care Providers
Reduced Wait Times. Lower Admin Burden. More Return Visits.
Built for high-volume, on-demand clinics, our end-to-end patient engagement platform helps you engage more patients, speed up visits, and keep them coming back, all without disrupting care.
Automate & Streamline Bookings with AI
AI-powered patient engagement tools let patients book appointments via online forms or text. Auto-collect intake info, verify insurance, send discharge papers, and more.
Minimize Manual Paperwork
Digital intake, mobile queueing, and real-time scheduling speed up the patient experience, while reducing front desk workload. Spend less time on paperwork and more time delivering care.
Attract and Retain More Patients
Help your clinic appear in local search results and convert clicks into visits. With Google Business integration and live availability, patients can book online instantly.
Real-Time Metrics & Reporting
Track real-time metrics on throughput, satisfaction, and appointment volume to make smarter staffing and operational decisions. Get the insights you need to optimize your performance.
Manual Tasks and Fragmented Tools are Hurting Your Business
Your team manages high volume, rising expectations, and constant pressure to move fast. On top of it all, patients expect a digital-first, efficient urgent care experience. Outdated software and manual workflows are slowing you down.
Experity’s patient engagement software connects the entire urgent care journey, from online search and scheduling to intake and follow-up.
Building a Partnership Rooted in Quality Care, by People that Care
RedMed Urgent Clinic has partnered with Experity for over 10 years. Experity has helped RedMed solve their biggest challenges through patient engagement tools, responsive support, and a commitment to success:
- Reduce front desk work by 50-60%
- Increase patient visits by 400%
- Reduce door-to-door time by 20% in three months
- Reduce patient registration time by 5-7 minutes
Best-in-class disjointed tools cannot deliver the experience integrated solutions like Experity deliver.
Best-in-class disjointed tools cannot deliver the experience integrated tools deliver from x-ray reads, to lab information systems integrations, to front desk workflows, to electronic patient registration. If those things aren’t integrated, there’s no way they can be as good as Experity.”
Ben Morris
CEO/PresidentRedMed Urgent Clinic
AI-Powered Patient Engagement Tools
Revolutionize Patient Care with The First AI Solution to Power the Entire Urgent Care Journey
Experity’sAI assistant is built for the end-to-end urgent care visit. Fully integrated with Experity’s patient engagement software, agentic AIautomatically delivers lab results, discharge instructions, and appointment details through secure, branded text, no apps, logins, or portals required.
The Connected Patient Journey, Simplified
Experity removes friction from every stage of the urgent care experience. Pre-visit. During the visit. After the visit. Everything connects back to your urgent care EMR, your workflows, and your clinical and financial outcomes.
Pre-Visit
- Digital scheduling and automated reminders
- Mobile registration and forms
- Reduced phone volume for staff
Check-In
- Touchless, mobile-friendly arrival
- Real-time updates to reduce friction
- Faster throughput and shorter waits
Visit
- Mobile-first communication tools keep patients informed
- Seamless integration with Experity EMR provides accurate documentation, faster charting, and efficient visits.
Post-Visit
- Automated lab result notifications
- Instant discharge information
- Rebooking prompts for no-shows
- Targeted SMS reminders (e.g., sports physicals, flu shots, reviews)
Our partnership with Experity has already improved our Net Promoter Score (NPS)
By offering a user-friendly channel to schedule an appointment while waiting elsewhere, rather than in a line outside, our partnership with Experity has already improved our Net Promoter Score (NPS).
Dr. Vincent Campasano
Chief Operating Officer, CityMD
Frequently Asked Questions
What is patient engagement software?
Patient engagement (PE) software is a digital platform that automates communication, registration, check-in, and follow-up to help urgent care clinics reduce wait times and improve the patient experience.
How does Experity help urgent care clinics specifically?
Experity software reduces admin work, eliminates manual tasks, and supports faster visits at scale. With tools, features, and workflows designed for on-demand, fast-paced care, Experity helps urgent care clinics run more effectively. One end-to-end platform for EMR, practice management, patient engagement, revenue management, and more.
Is Experity’s patient engagement platform AI-powered?
Yes. Experity software includes multiple AI tools designed to reduce administrative burden, improve patient flow, and enhance care delivery. Artificial intelligence expands your staff, reducing routine work and maximizing human impact by creating space for more meaningful patient interactions. Learn about AI solutions.
How long does implementation take?
Experity is here to help you onboard staff and streamline workflows as quickly as possible. Through our support team, resources, and role-based training, most clinics can seamlessly integrate Experity into their operations quickly.
What measurable results can clinics expect?
Clinics that use Experity patient engagement tools and integrated software to support faster patient visits, less manual paperwork, and optimized revenue.
- Up to 2.3 more visits per clinic per day — $103K/year in potential revenue
- 80% reduction in wait times
- 3x more online reviews with automated collection
- Enhanced net promoter scores
- <8 minutes for patient registration
Optimize Your Patient Experience Today
Join the thousands of urgent care teams that use Experity patient engagement software to reduce administrative burden, improve visit speed, and deliver better care.
