Customizable Patient Engagement Solutions by Clockwise.MD

Patient engagement solutions for every healthcare market.

We know every healthcare market has different needs, whether you're operating an urgent care, emergency department, laboratory, or primary or specialty care clinic. Clockwise.MD's suite of wait management, online scheduling, patient paging, and survey tools can be customized to meet the needs of your unique medical facility. Get a brief overview of the markets we serve below, and click beneath each section for more detailed information.

Don't see your market listed? Drop us a note on our Contact Us page. We may already serve it.

Urgent Care

Give patients control over their own waiting experience with online scheduling and check-in from Clockwise.MD. Optimize patient flow by managing walk-in patients and online schedulers from one central system. learn more >

Laboratory Clinics

Bring online scheduling and wait time management to the enterprise by utilizing Clockwise.MD for your laboratory or diagnostic testing center. Manage appointment scheduling, balance patient volume, measure satisfaction, and more. learn more >

Emergency Departments

Balance patient volume across peak and non-peak operating hours. With virtual queuing and wait time transparency, EDs can streamline operations, prevent overcrowding, and gain access to important throughput metrics. learn more >

Primary/Specialty Cares

With intuitive online scheduling and text alerts from Clockwise.MD, primary and specialty care clinics can easily manage patient expectations. Provide transparency into wait times, get actionable data on clinic performance, and convert website visitors into new patients learn more >

It's gotten to the point where [Clockwise] is a necessity for our department to function.

Johnathan Leal, Nurse Manager at Kaweah Delta Urgent Care

Our patients at Wake Forest Baptist Health Urgent Care have been thrilled with the option to wait at home rather than in our waiting room to be seen by a provider. The ability for them to make online reservations through our website program has been a real satisfier and we have seen that objectively through our patient satisfaction scores.

James Guerrini MD, Medical Director at Wake Forest Baptist Health Urgent Care in Clemmons, NC

Allowing patients to wait in the comfort of their home or office and receive automated text messages has improved overall client satisfaction. An added benefit we did not anticipate is how online scheduling has improved employee morale... instead of patients all walking in at the same time they make appointments online which allows us to manage our wait times.

Kirsten Saint Clair, Director of Business Development at Immediate Clinic in Seattle, WA

We were able to integrate online check-in into our workflow with minimal effort and now our patients can not only see how long their wait time will be but they can sign in to the queue online and essentially avoid the waiting room altogether. We now have effective tools for managing expectations and give patients the information they desire.

Garrett Bomba MD, Medical Director at Pentucket Medical ExpressCare in Lawrence, MA

I cant say enough about the survey functionality of clockwise and its part in our clinics' success. The text message survey allows us to respond in real time to patients to understand and ease the concerns of those who have had a less than stellar experience.

Garrett Bomba MD, Medical Director at Pentucket Medical ExpressCare in Lawrence, MA

Clockwise has revolutionized the way we conduct business in our clinics. It is simple, efficient, and easy to use. It has increased our efficiency and taken our customer service to a new level.

Nate Haines, Vice President at MedAccess Urgent Care